http://www.nielsen.com/us/en/insights/news/2018/podcasts-and-picnics-the-perfect-pair.html
Digital Customer Experience Trends.
https://www.icemd.com/digital-knowledge/estudios/digital-customer-experience-trends/?amp=1
“Every shopping journey is unique, but they do have one thing in common: shoppers want the information they need, when they need it and they expect brands and retailers to have it in all the places they need it.”
Pasen y lean. (vía Ferran Vilà Picas)